NICE Performance Management (NPM)
Description
Improving agent performance is a top contact center goal. NPM provides managers and supervisors with the visibility and insights related to all data (interaction, transactional, operational, behavioral, personalized per employee, and many others), so that they can coach and guide employees to achieve their best performance. NPM drives employee engagement by focusing on the right coaching, gamification elements, and learning activities that benefit employees and make their roles more rewarding.
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